FAQ
Our Books
What makes Ditty Bird different from other children's books?
Ditty Bird stands out for its unique combination of playful learning through music. Our interactive sound books engage children's senses and foster early literacy in a fun and educational way.
What age range are Ditty Bird sound books suitable for?
Ditty Bird sound books are designed for babies, toddlers and children ages 6 months to 3 years old, but older children may also enjoy interacting with the books.
Are the batteries included? Can I replace them?
Yes, Ditty Bird sound books come with batteries that are replaceable.
HOW TO REPLACE THE BATTERIES?
Music stops after a few seconds? Time to replace batteries! Only an adult should replace the batteries.
1. Use a crosshead screwdriver to remove the screw.
2. Remove exhausted batteries.
3. Install the new batteries with the plus (+) sign facing up.
Each book uses three AG10/LR1130 button cell batteries.Only use batteries of the same or equivalent type as recommended.
Please note that common names for these button cell batteries are: AG10, LR1130, LR54, 189. AG10 batteries are compatible with the following models:
- Energizer: 389, 390
- Duracell: D389, D390
- Maxell: SR1130W, SR1130SW
- Panasonic: SP389, WS-10
- Common: SG10, SR1130, 387
- Citizen: 280-15, 280-24
- Sony: SRI-BO SW
- Varta: V389, V390
- Ultralast: UL387
- Renata: 17, 11
- Seiko: TR1130W
- Other: 289/8019, M, 89, GP89, S120
We recommend purchasing Ditty Bird's spare batteries click here for great quality and low cost.
Batteries are necessary part of our books. Quality of the sound is very dependable on batteries condition. Batteries should be changed when sounds mix, distort, or become otherwise unintelligible as batteries weaken. Do not mix old and new batteries. Do not attempt to recharge non-rechargeable batteries. Do not dispose of batteries in general household waste; they must be recycled.
If you have any issue, please contact us (hello@dittybird.com), we are always here to help!
What are the suitable replacement batteries for this product?
IMPORTANT TO KNOW
Batteries (type AG10) are necessary part of our books.
Batteries must be replaced when the music stops completely or in the middle of the songs.
Be aware that most AG10 batteries on the market are weak/expired and do not work properly with our books. We do NOT recommend Maxell batteries.
Ordering
Can I add a gift message?
We’re sorry, at the moment, we have not implemented this feature yet.
Can I order wholesale?
You sure can! Please give us a call - our number is +1 805 206 2961. Or send us an email to ussales@dittybird.com and write “Wholesale order” in the subject line.
You can also find us on FAIRE and order wholesale from us today!
What currency are prices displayed in?
All prices on our website are in USD.
Can I order by phone or email?
To protect your security, we only accept orders online. If you have any problems, just contact us on hello@dittybird.com and we will be happy to help you.
Shipping
Can I order 3 books and send them to different locations?
We’re sorry but that is not possible at the moment. All the books in one order will go to the same shipping address.
Do you ship internationally?
We recommend to buy through our Amazon stores as they provide better shipping rate:
CANADA: www.amazon.ca/dittybird
UK: www.amazon.co.uk/dittybird
FRANCE: www.amazon.fr/dittybird
GERMANY: www.amazon.de/dittybird
SPAIN: www.amazon.es/dittybird
Otherwise, no worries, we do partner with various couriers to ship to most corners of the world. For international deliveries outside the US, we charge a US$50 flat fee.
Please note that international shipping may incur duties, customs charges, and fees. These amounts must be paid by you directly to the Customs Service or its authorised service provider. For further information, we recommend contacting your local customs office.
To ship to Australia, please visit our Australian shop: https://au.dittybird.com
When will my order be shipped to me?
Your order will be shipped within 24 hours from Monday – Friday.
How much is postage?
We mainly use DHL to send out all orders made in the US.
Standard delivery (with tracking) - US$5
Delivery in the US is free when you spend US$35 or more in one transaction.
For international deliveries outside the US, we charge a US$50 flat fee. Please note that International shipping may incur duties, customs charges, and fees. These amounts must be paid by you directly to the Customs Service or its authorised service provider. For further information, we recommend contacting your local customs office.
How long will it take for my order to arrive?
US standard orders will take between 2-7 working days from the shipping notification email.***
International Orders will take 14 -21 working days for delivery depending on what country you are located in.
I have not received my book. What should I do?
We’re sorry there is a delay. If your tracking number has not shown any movement, please, email hello@dittybird.com and we’ll take care of it.
Refund Policy
Can I return my Ditty Bird product if I'm not satisfied?
Yes, we want you to be completely satisfied with your Ditty Bird purchase. If you're not happy with your product for any reason, please contact us within 14 days of purchase to arrange a return.
You can return any book to us for a full refund, less shipping charges. Please note that you will be responsible for paying for your own shipping costs for returning your item.
To be eligible for a return, your item must be unused and in the same condition that you received it - ONLY IN SALEABLE CONDITION. To complete your return, we require a receipt or proof of purchase.
Please note we must receive your return within 14 days of your original purchase date in order to refund you. Returns received more than 14 days after your original purchase date will not be honored.If you are planning on returning an item, please email us at hello@dittybird.com to let us know. Then, send the item(s), along with a copy of your original order confirmation receipt to:
SELERY for MeMa Enterprise
Attn: RETURNS
1809 W. Frankford Rd.
#160 Carrollton, TX 75007.
We will notify you when we have received your return and will refund your via your original payment method. If there are any issues with your return, we will also notify you at that time.
What costs do I bear if I want to make a return?
You will need to cover postage costs. However, we will reimburse for return postage of any product deemed to be faulty or damaged within the 14 days return period.
When will my return be processed?
If your returned products are in their original condition, we will process your refund or exchange within 3-5 working days. We will send you an email to inform you once it has been processed. Please note some credit card issuers or banks may take a longer period to process the refund and make funds available to you.
General FAQ
Where can I purchase Ditty Bird products?
Ditty Bird products are available for purchase on our official website, dittybird.com, as well as through select retail partners and online marketplaces.
Does Ditty Bird offer any warranties or guarantees on its products?
Yes, Ditty Bird stands behind the quality of its products. We offer a satisfaction guarantee and are committed to ensuring our customers are delighted with their purchase. Please read our Refund Policy.
How can I stay updated on new releases and promotions from Ditty Bird?
You can subscribe to our newsletter and follow us on social media to stay informed about the latest news, product releases, and special offers from Ditty Bird.
How can I contact Ditty Bird customer service?
You can reach our customer service team by emailing hello@dittybird.com or filling out the contact form on our website. We strive to respond to all inquiries promptly and provide exceptional customer support.
