Frequently Asked Questions
How to replace batteries?
Music stops after a few seconds? Time to replace batteries! Only an adult should replace the batteries.
1. Use a crosshead screwdriver to remove the screw.
2. Remove exhausted batteries.
3. Install the new batteries with the plus (+) sign facing up.
Each book uses three AG10/LR1130 button cell batteries.Only use batteries of the same or equivalent type as recommended.
Please note that common names for these button cell batteries are: AG10, LR1130, LR54, 189. AG10 batteries are compatible with the following models:
- Energizer: 389, 390
- Duracell: D389, D390
- Maxell: SR1130W, SR1130SW
- Panasonic: SP389, WS-10
- Common: SG10, SR1130, 387
- Citizen: 280-15, 280-24
- Sony: SRI-BO SW
- Varta: V389, V390
- Ultralast: UL387
- Renata: 17, 11
- Seiko: TR1130W
- Other: 289/8019, M, 89, GP89, S120
We recommend purchasing Ditty Bird's spare batteries click here for great quality and low cost.
Batteries are necessary part of our books. Quality of the sound is very dependable on batteries condition. Batteries should be changed when sounds mix, distort, or become otherwise unintelligible as batteries weaken. Do not mix old and new batteries. Do not attempt to recharge non-rechargeable batteries. Do not dispose of batteries in general household waste; they must be recycled.
If you have any issue, please contact us (hello@dittybird.com), we are always here to help!
How long will you ship my order?
- US standard orders will take between 2-7 working days from the shipping notification email.***
- International Orders will take 14 -21 working days for delivery depending on what country you are located in.
Do you ship internationally?
- We recommend to buy through our Amazon stores as they provide better shipping rate:
CANADA: www.amazon.ca/dittybird
UK: www.amazon.co.uk/dittybird
FRANCE: www.amazon.fr/dittybird
GERMANY: www.amazon.de/dittybird
SPAIN: www.amazon.es/dittybird
Otherwise, no worries, we do partner with various couriers to ship to most corners of the world. For international deliveries outside the US, we charge a US$50 flat fee.
Please note that international shipping may incur duties, customs charges, and fees. These amounts must be paid by you directly to the Customs Service or its authorised service provider. For further information, we recommend contacting your local customs office.
To ship to Australia, please visit our Australian shop: https://au.dittybird.com